Study to assess the health issues among employees working in selected call centres of Mangalore

  • Maqbool Insha M.Sc Nursing, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India
  • Devina E Rodrigues Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.
  • Kiran Rao Chavan Assistant Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.

Abstract

Background: The new mantra for job opportunities among young population is “call center”. Though Bangalore is considered as hub for call centres, the slowly call centres are emerging in Mangalore. Since this job has got a lot of mental pressure, it can be even exhibited in the form of physical and physiological symptoms. Hence, an attempt has been made by the investigator to assess the health issues among call centre employees. Objectives: A descriptive study aimed to assess the health issues among employees working in selected call centres. Materials and Methods: Convenience sampling technique was used to select the sample size of 80 call centre employees. The dichotomous questionnaire having 22 items and baseline proforma having 16 items were given for the subjects to place their responses. Results: The present study revealed that overall percentage of health issues was around 19% that shows the employees had one or the other type of health issue. Headache was the most frequent complaint (66.3%) sounded by the subjects. Second common complaint was eye strain (45%) followed by back pain (43%). Less proportion (28.8%) of the respondents were restless and 27.5% had gained weight. There was  a significant association between age (χ2 =16.20,p<0.05), gender (χ2 =6.5,p <0.05), religion (χ2 =33.80,p<0.05), marital status (χ2 =49.37,p<0.05), type of family (χ2 =45.0,p <0.05), habits (χ2 =174.1,p <0.05), frequency of habits (χ2 =48.05,p <0.05), years of job experience (χ2 =28.67,p<0.05), type of shift (χ2=45.0,p<0.05), average number of working hours (χ2 =72.20,p <0.05), rest period (χ2 =54.45,p<0.05), duration of rest period (χ2 =25.87,p<0.05) and participation in health awareness program (χ2=76.05,p<0.05) with baseline characteristics. Conclusion: From the findings, it can be inferred that the longer the working hours, the more the health issues. The rest period ensures the less health issues. More the years of job experience more will be the health issues, the smokers had more health issues than the non smokers.                     


Keywords: Health issues, employees, call centres

Downloads

Download data is not yet available.

Author Biographies

Maqbool Insha, M.Sc Nursing, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India

M.Sc Nursing, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru,
Karnataka, India

Devina E Rodrigues, Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.

Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.

Kiran Rao Chavan, Assistant Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.

Assistant Professor, Dept. of Community Health Nursing, Yenepoya Nursing College, Yenepoya (Deemed to be University), Deralakatte, Mangaluru, Karnataka, India.

References

1. Extending India’s leadership of the global IT and BPO industries: NASSCOM-McKinsey report 2005. New Delhi: [cited on 2016 Dec. 20].
2. Vaid M. Health and population Innovation Fellowship Programme Working paper No. 10. New Delhi: population council; 2009. [cited on 2016 Dec. 20]. Exploring the lives of youth in BPO sector: Findings from a study in Gurgaon. Available from: http://www.popcouncil.org/pdfs/wp/India-HPIF/010.pdf.
3. Latha G, Panchanatham N. Call center employees: Is work life stress a challenge? Sabaramuwa Univ J. 2010; 9:1-9.
4. Ghazi S.N. “Occupational Stress in Call Centers”: Myth or Reality, Abhigyan, v. 2006; 3(24):30-39
5. Sheena, J. “The Experience of Work Related Stress across a Occupations”. Journal of Managerial Psychology, v.2005; 2(20):178-187
6. The daily Dinamalar : “Burn out stress syndrome” . 2004; 5
7. Suri JC, Sen MK, Singh P, Kumar R, Aggarwal P. Sleep patterns and their impact on lifestyle, anxiety and depression in BPO workers. Indian J Sleep Med. 2007; 2:64-70.
8. Kesavachandran C, Rastogi SK, Das M, Khan AM. Working conditions and health among employees at information technology – enabled services: a review of current evidence. Indian J Med Sci. 2006; 60:300-7.
9. Gupta A. Health, social and psychological problems of women employees in BPO: A study in [India] 2012. [cited on 2013 January 3]. Available from: http://paa2012.princeton.edu/papers/121676.
10. Neelamegam R. “Work stress among employees” Journal of Management Research. 2010; 9: 57-69.
11. Naveen R, Bobby Joseph. Call Handlers and Their Health Problems. International Journal of Basic Medical Science. 2012; 3(3).
Statistics
54 Views | 63 Downloads
How to Cite
Insha, M., Rodrigues, D. E., & Chavan, K. R. (2018). Study to assess the health issues among employees working in selected call centres of Mangalore. Journal of Drug Delivery and Therapeutics, 8(6), 58-61. https://doi.org/10.22270/jddt.v8i6.2011